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How to Find a Quality Contractor

How to Find a Quality Contractor

Winnipeg, MB – National Indoor Comfort Week®, April 22-28, honors the men and women of the heating, ventilating, air conditioning, and refrigeration (HVACR) industry. Initiated by the Air Conditioning Contractors of America (ACCA) in 2003, it recognizes the hard work they do to keep us warm in winter and cool in summer.

“There are hundreds of HVACR contractors in Manitoba,” said Brian Baker, President of Custom Vac limited. “Most of them are small, independent, family-owned businesses. With that many to choose from, consumers often have a hard time distinguishing good contractors from not-so-good ones.”

The time to find a quality contractor is before you need one, Baker added. “Most people take their heating and cooling system for granted until something goes wrong. It’s a good idea to be ready, especially if your system is older – do your homework and establish a relationship before that happens.”

Baker said that a quality heating, ventilation, and air conditioning/refrigeration (HVACR) contractor …

  • Complies with national, provincial and local codes and regulations and carries the proper business and workers' compensation insurance.

  • Is prompt, courteous and provides fast, reliable service while attempting to perform service at your convenience.

  • Has the skill and knowledge to not only service your equipment, but if necessary, to design and install the right system for you.

  • Is up-to-date on the newest developments in equipment, technology, and design.

  • Designs a system to suit your needs, selecting each part of the system individually so that everything works at top efficiency to provide the comfort you need.

  • Listens to your problems and cares about your comfort.

  • Finds out if any rooms are too drafty or dry during the winter, or too hot or damp in the summer.

  • Helps determine if your home or building is prone to indoor air pollution problems, which can be caused by bio-organisms, resins, vapors, insufficient air turnover, or high humidity.

  • Asks you if anyone in your home has allergies and recommends heating and air conditioning system accessories that may prevent or alleviate the conditions that adversely affect health and comfort.

  • Is concerned about protecting the environment. The chlorofluorocarbons (CFCs) and hydrochlorofluorocarbons (HCFCs) used in older air conditioners and heat pumps have been linked to the destruction of the earth’s ozone layer. A quality contractor won’t release the refrigerant into the atmosphere and is trained and certified in the proper techniques for recovering, recycling, reclaiming, and disposing of used refrigerant.

  • Will show you how to care for your system and will explain how to change the filter and how to operate the thermostat. He or she will advise you about symptoms that could signal that there might be a problem with the equipment. He or she will let you know when your system should be serviced again.

  • If you need a new system, will perform a Manual J® load calculation and explain any changes that might be necessary in your duct system, and give you advice that will help you make the best decision.

  • Offers planned preventive maintenance service to maximize the life of your equipment and honors the terms of the warranty on the equipment throughout the warranty period.

  • Will follow up with you to make certain that you are satisfied with the service and with your new system.

“Professional contractors will welcome your request for references,” Baker said, “and encourage you to call current customers. They’ll show you their licenses and tell you about any professional affiliations they have, such as with ACCA. They’ll also answer your questions about certifications for their technicians. North American Technician Excellence, or NATE, is a voluntary certification program supported by ACCA and HVACR equipment manufacturers, contractors, and technicians themselves.”

ACCA represents the nationwide educational, policy, and technical interests of the small businesses who design, install, and maintain indoor environmental systems. Custom Vac Limited has been serving residents of Winnipeg and surrounding areas since 1970.

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Custom VAC Ltd.
1567 Logan Avenue
Winnipeg, Manitoba
R3E 1S5
T. 204-775-7744
T. 204-772-5799
F. 204-774-8557


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